Outstanding returns for Helen since joining Hometime
About the Homeowner
Owning several properties, Helen treats each property as its own business. Initially, she managed bookings independently through local advertising and word of mouth, but it became stressful to track income and expenses month after month. Living more than 400 km away made managing things hands-on impossible. She wanted a more reliable and hands-off solution that would still allow for personal stays.
The goal: For the property to cover its own costs and generate enough income to fund improvements or upgrades.
The Challenge
Helen needed a way to manage the property efficiently and profitably without being physically present.
They faced:
- The stress of ensuring income covered ongoing bills
- Time-consuming guest communication and bookings
- Living too far away for hands-on involvement
- The need for a management partner who was responsive and transparent
How Hometime helped
After reaching out to a few property managers, the homeowner chose Hometime after a strong first impression and the confidence they felt in the people behind the service.
With local hosts Janet and Marcus, the homeowner gained:
- Hands-on support: Everything from guest communication to maintenance handled locally
- High presentation standards: Ensuring a consistent 4-5 star guest experience
- Seamless onboarding: Guidance through setup and optimising the property’s appeal
The Results
It pays its bills and has money left over… So with the profit that we made in the last couple of years, we renovated the whole place, painted it, new fans, new kitchen… We updated furniture and that was all from the profits from the bookings, which is good because we hadn't done that for many, many years.
Janet and Marcus are very on to everything. They always answer the phone or query… they always help us with anything we need because I live 450 kilometres away. So they're my hands-on people… I cannot praise them enough.”
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