How can we help

Hometime offers a complete hands-off short-term rental management solution. By partnering with us, we take care of everything that comes with managing your property on the short-term rental market, and we deliver above-market returns, without you having to lift a finger or deal with a guest.

Simply enter your details using the sign up form, and a Hometime property consultant will get in touch for a chat about your market. We then provide you with a comprehensive earnings estimate, so you can make an informed decision on how much your property might be able to generate. If you’re keen to go ahead, we then pair you with one of our expert local managers who will meet you at your property, answer any questions you might have about short-term rentals and be your ongoing local point of contact during your time with Hometime.

Hometime is a privately owned independent business with strong backing from well-established investment funds. While we are not directly affiliated with Airbnb, we have a very close partnership with them, and were the first awarded Airbnb Professional Co-Host in Australia. This certification is only available to a handful of professional hosts that meet the highest level of quality and service criteria.

Hometime started in 2016 and has grown to become one of the largest and leading short-term rental management platforms in Australia covering more than 30 markets.

Yes, there will be a standard agreement signed between both you and Hometime. Our property consultants will go over the agreement with you and answer any questions you may have.

We offer a full range of Airbnb management services including the following:

Yes, we're proud to partner with some of the best local Airbnb experts in the business. Our Hosting Partners are your direct point of contact on the ground and personally ensure your home is taken care of like it's their own.

Yes, Hometime is purpose-built for investors wondering how to manage multiple listings and achieve consistent, high-performing results. Whether you own multiple properties in a single market or operate nationally, we’re a strategic property manager that helps you maximise returns and scale with confidence.

What sets Hometime apart from competitors isn’t just what we do, it’s how we do it. Hometime combines data-driven technology with on-the-ground local hosts who treat your home as their own. 

Unlike local managers or national services, we have an expert revenue management team who don’t just rely on pricing automation, but apply dynamic pricing to seize pricing opportunities during high-demand periods. We also provide ongoing guest support, multi-platform listings, and a transparent Homeowner Portal, delivering better income, trust, and control across Australia’s short-term rental market.

Typically, you won’t be involved in approving individual guests. We have a proven, three-layer vetting process:
1. Our network of booking platforms (the Hometime platform, Airbnb, Booking.com and Vrbo) each vet guests in the initial booking stages through different measures.
2. Hometime adds policies like security deposits and booking windows to help prevent unwanted behaviour, enforce house rules, and help local hosts make informed decisions on a guest before check-in.
3. Local hosts actively screen guests with questions and house rules.

If red flags arise, our local hosts will consult with the relevant homeowner before confirming the stay.

Hometime has one of the largest coverage areas and is currently in 30+ markets across Australia. Please take a look on our website to find the location nearest to you. We look forward to matching you with a local short-term rental expert soon!

Your Local Host conducts regular checks and reviews feedback after every guest stay. If something’s wrong – whether it’s a faulty appliance or general wear and tear – they’ll assess the urgency, log the issue, and coordinate the next steps. You’ll be kept in the loop throughout.

We’ll always get your approval for non-urgent repairs over your agreed limit. For urgent issues (like major leaks or safety concerns), we’ll act immediately to prevent damage, injuries, or guest dissatisfaction – then update you with what’s been done.

Absolutely. If you have a preferred contractor, let your Local Host know – we’re happy to coordinate with them as long as they meet our timing and quality standards. We’re flexible and collaborative

We charge a one-off onboarding fee, which covers the costs of getting your property listing set up, including but not limited to; professional photography, lockboxes, and the first initial deep clean.

From here, our pricing is charged on a percentage commission basis, so we only earn when you earn, meaning that we're 100% aligned to optimise your property for its best performance and highest yield potential. There is a separate cleaning fee, however this is paid for by the guest.

Hometime uses a commission-based model, charging a percentage of your property’s revenue after fees. The management fee is a percentage of the property’s revenue, calculated after booking platform fees, cleaning costs and payment processing fees are deducted. This makes sure your return is front and centre, and we only get paid if you do.The cost covers full-service short-term rental management, including listing optimisation, dynamic pricing, guest support, cleaning coordination, and multi-platform promotion. You can see your property’s bookings and performance anytime via our transparent, easy-to-use homeowner portal.

Hometime’s cleaning fee covers a complete, hotel-grade turnover by our network of trained, vetted professional cleaners. This covers a full professional clean, property inspection with photo and video reporting, linen hire, and the restocking of all standard guest consumables.

To give your cleaning fee a competitive edge, while still covering the full cleaning amount, we use a feature called the resort fee. This allows us to split your fee into two parts:

‍‍At Hometime, we maintain spotless standards, delighted guests, and great reviews, while keeping your property competitive and compliant.

We pay out your earnings twice a month. They are paid as a net amount after fees. You may track this in your Homeowner Portal, which provides an extensive overview of your property’s performance and highlights key metrics, such as nightly price, occupancy rates, monthly payouts, and more.

Setting up an STR listing involves meeting listing requirements, familiarising yourself with local rules and regulations, preparing your property with essentials, ensuring safety compliance, and styling for standout appeal. Hometime’s setup service covers everything, from photography and listing creation to pricing strategy, guest communication, and multi-platform promotion, making your short-term rental launch simple, compliant, and competitive.

1. Ensure safety & compliance: Install smoke alarms, fire safety gear, and secure access.
2. Deep clean & declutter: Book professional cleaning and clear personal items.
3. Furnish for comfort: Provide quality beds, seating, storage, and workspace.
4. Stock key amenities: Include kitchen basics, toiletries, Wi-Fi, and climate control.
5. Perform maintenance checks: Fix leaks, test heating/cooling, and check outdoor areas.
6. Protect your home: Use mattress protectors, lock away hazards, and check insurance.
7. Create a guest welcome guide: Share check-in info, Wi-Fi details, and local tips.
8. Final walkthrough & photos: Confirm readiness and arrange professional listing photography.

Download our Airbnb host checklist for a full breakdown of required items.

Our local hosts work with a trusted network of professional cleaners and tradespeople. Professional cleans follow Hometime cleaning checklists, with before-and-after photos logged for quality control. Hosts ensure consumables are restocked before every stay and coordinate trades for property maintenance when needed. Our dedicated customer experience team at Hometime closely monitors guest feedback, property inspections and Airbnb scores to consistently maintain high standards across properties.

Our specialised in-house revenue management team are 100% focused on generating the maximum booking value out of each and every one of our properties in our portfolio. Some our key initiatives include:

a) We algorithmically set prices that respond to market supply and demand dynamics multiple times a day;
b) We build overarching strategies based on our experience and data insights to account for any broad market changes (i.e. school holidays, local tourism events, and public holidays);
c) We set automatic alerts should there be any properties that show low bookability scores (i.e. lower performance than what we’d typically expect), so we're able to quickly remedy these and take the necessary action to improve your property’s performance;

As a result, we are able to confidently say (and have strong data to support this) that we're able to outperform the market and maximise your short-term rental earning potential.

Access your property’s performance through our secure Homeowner Portal, so you’re always in the know. Here’s what you can track and manage:
1. Airbnb revenue data and occupancy rates in real time.
2. Booking dates, stay lengths, and distribution channels like Airbnb, Booking.com, and Vrbo, and their expanded distribution network, including Stayz, Trivago and Expedia.
3. Monthly earnings reports, contracts, and invoices for easy download.
4. Booking patterns and detailed property performance.

At Hometime, we aim for properties to go live within two weeks of signing your contract, depending on readiness. After contract signing, we guide you through property inspection, onboarding, styling, and professional photography to prepare your home. Some factors, like renovations, local regulations, or changes in your circumstances, can delay this process. Our onboarding team supports you every step of the way to ensure your listing launches smoothly and starts earning as soon as possible.

Hometime uses a hybrid price optimisation strategy, combining automated pricing tools with expert human oversight. Our revenue specialists adapt your pricing structure dynamically, factoring in seasonal trends, local demand, unique property features, booking behaviour, and competitor data. This proactive approach ensures better returns than standard Airbnb Smart Pricing or DIY methods, with regular updates to maximise your property’s earnings.

Guest complaints are handled by Hometime’s local hosts, who work quickly to resolve the issue. If a problem is significant or a host needs support, our customer experience team steps in to mediate. Our hosts acknowledge negative reviews in an effort to show future guests that feedback is taken seriously and improvements are made.