What do your services include?
How does Hometime work?
Is Hometime part of Airbnb?
How long has Hometime been around for?
Does Hometime offer its services near me?
How do you optimise for my earnings?
Will I be dealing with a local on-the-ground manager?
How does pricing work?
Are there any contracts involved before signing up to Hometime?
When and how do I get paid?
What are the benefits of booking a Hometime property?
Will someone be there to welcome me in-person?
Is an early check-in or late check-out available for my Hometime reservation?
Who should I contact if I have any questions?
Can I bring my pet along?
I am not sure if my booking went through as I have not received any email confirmation. How can I confirm this?
How do I update my credit card?
What if I want to use the same credit card, I just didn’t have enough funds on my card?
When will I be charged if I complete the form?
What is a guest claim and cover at Hometime?
I haven’t received an email regarding failed payment, how do I update my credit card?
How can I get in touch with Hometime before I make a booking?
I am looking to book a long-stay property. How can I discuss this with you?
What is expected from me as a guest?
How does payment work at Hometime?
How can I cancel my booking?
How can I make changes to my booking?
Will I be charged a fee if I cancel my booking?
I am facing some technical issues on Hometime’s platform. How can I escalate this matter?
My Host has canceled my booking. What do I do?
I have been charged twice for my booking. How can I get a refund?
I have been charged incorrectly. How can I get a refund?
The security deposit amount that Hometime has put on hold is not correct. How can I fix this?
For how long will Hometime hold on to the security deposit?
I was informed that there are changes to the amenities at the property I booked and I want to cancel my booking.
Can I check in early or check-out late?
I am not able to get in touch with the property Host. What do I do?
There is an issue with the property amenities, linen, and/or essential goods. How should I address this matter?
The property wifi is not working. How can this be fixed?
I am not able to check-in. The code to the key lock box is not working or I cannot find the key lock box. How can I get help.
I locked myself out of the property. My Host is not answering me. How can I get help?
I lost the property keys. How can I get help.
The property is not fit for use. How can I escalate this matter to Hometime?
I encountered some issues during my stay and I want to cancel my booking. Where can I do that? And how can I get my money back?
The property alarms went off and my Host is not responding. What do I do?
There is a major incident at the property (plumbing, electric) and my Host is not responding to me. What should I do?
The security deposit amount that Hometime has put on hold has not yet been released. How can I get this solved?
I was promised with a refund and I have not yet received it. How can I escalate this matter?
How can I file a claim request (request money) with Hometime?
I took the property keys with me. How can I return them back?
How can I contact Hometime?
Our Hosting Partners
What support and tools do Hometime offer me in this arrangement?
How do the lead acquisition and pre-qualification team assess the suitability of a property/client for my business?
Who are the preferred suppliers?
Are there any sign-up fees?
Do I need to be an established business before signing up with Hometime?