With multiple owners and family members using the property throughout the year, flexibility was non-negotiable. Long-term leasing was not an option, as it would remove the family’s ability to use the apartment when they wanted.

The homeowner needed:

• The freedom to block out dates for family stays
  
  
• Maximum exposure in a highly competitive Gold Coast market
  
  
• A trusted local manager who understood the complexity of a large family
  
  
• Strong communication, as all owners were based in Sydney

After interviewing several short-term rental managers, Jenny chose Hometime, largely due to the local support and understanding shown by Local Host Belinda.

Belinda took the time to understand how the family wanted to use the apartment and supported them through the setup process, including helping furnish and present the property during renovations.

The Hometime team:

• Provided clear earnings projections and a detailed proposal
  
  
• Stayed in close contact throughout onboarding, despite the owners being interstate
  
  
• Helped style and present the apartment to maximise appeal
  
  
• Managed guest bookings, communication, and day-to-day operations
  ‍
• Ensured the family always felt informed and supported